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sheeya T

1 reviews | Active since Jul 2017

22 May 2018, 10:30

Nedbank Homeowners Insurance pathetic service

I am appauled at the pathetic bad service I am receiving from Nedbank Homeowners Insurance! I a putting in a claim after 3 years, and the service is shocking!! I submitted a claim on the 6th April 2018, no response, I sent emails, but still nobody contacted me or came our to have a look at the damage until the 18th May 2018, when an accessor eventually came out. Today 22nd May 2018, again no response or fixing of damage!! Nedbank you are pathetic!!

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Replies (3)
Nedbank
Nedbank's reply22 May 2018, 11:02
Official

Dear SHEEYA

Your concerns have been noted and a resolution manager will contact you to discuss the way forward.

Kind regards

Client Service Support

sT
sheeya T's update05 Jun 2018, 12:20
Reviewer Update
Up until today, matter still not resolved, since matter published, Prenisha Govender from Nedbank called me, and said she would contact the claims department to follow up with them, and since NOBODY has called me back or even had the decency to find out whats happening with my claim, just a bunch of unprofessional, incompetant people working there!
sT
sheeya T's update05 Jun 2018, 12:20
Reviewer Update
Up until today, matter still not resolved, since matter published, Prenisha Govender from Nedbank called me, and said she would contact the claims department to follow up with them, and since NOBODY has called me back or even had the decency to find out whats happening with my claim, just a bunch of unprofessional, incompetant people working there!