Nedbank homeowners insurance once again dissapoint!

Once again Nedbank homeowners insurance proof to dissapoint customers! We cancelled our homeowners insurance with Nedbank at the beginning of August as their service is utterly pathetic!They requested the policy with our new homeowners insurance company which was sent to them on 15August after the new company had to activate the new insurance even though we were still with Nedbank,apparently that is their policy regarding that.After bunch of e-mails back and forth requesting the same documents over and over Nedbank confirmed cancellation of the policy with them with an e-mail.Then,quess what,they never cancelled the policy,so we are still paying for Nedbank homeowners insurance and the new policy as well!The claim which was sent in on 16June already was only finalised on 27August and according to Nedbank they are still waiting for the contractors to confirm 'job done'.Yesterday morning a private number phoned which I couldn't answer because I am a teacher and my learners were writing a test.Apparently that was Nedbank to confirm with me that the job claimed for was actually completed,2 weeks after because apparently on their side it shows that the policy with Nedbank is still active because of the claim.According to knowledge and sources I can cancel my insurance with them even though the job still had to be done,but,good citizens as we are we only confirmed new policy with new company for 1Sep,so that there wouldn't any surprizes.When I phoned Nedbank yesterday afternoon to find out what was going on and why I am still being billed for a cancelled policy,I only then found out that Nedbank never cancelled the policy.Someone from claims phoned me and promised that whoever would phone to sort out the mess and refund me my money yesterday afternoon before 17:00.I am still waiting for that 'someone' to phone me and explain what is going on and refund me my money! We haven't even been with Nedbank for a year,but I can promise you that we WILL move our homeloan at the end of October to another bank or company. Nedbank homeowners insurance has *********** people working for them.I am super dissapointed and will NEVER advice anyone to use their services.I will also be moving my bank account to another bank as asap!