Nedbank Homeowner's Insurance

From the beginning of logging a claim with Nedbank Homeowner's Insurance, I received quick and efficient assistance. In early January, we had a burst pipe in the roof that may have been slowly spraying into the ceiling for some time. Nedbank immediately sent the plumbers to repair the pipe, which my husband had temporarily repaired. We discovered it when our lounge carpet was wet, then we followed it to find it coming from behind the kitchen cupboards, down the wall. Painting of the walls was done first by the repairmen, although they said this was standard and the walls were ok to paint. The cupboards were prepared for replacing, and the damaged floors were sanded and repaired - all done quite quickly. However, the contractor that Nedbank uses for the cupboards, found the walls to be too wet and so needed to dry out . It's been 4 months with the walls being checked regularly with a damp meter but always found to be too damp still - 100% damp. Our comments to all the repairmen was that the walls had years of paint on them, and how was the wall able to dry like that. Eventually one repair guy broke small holes in the wall surface, and we had our own electric fan blowing on it to try dry it out (using a lot of electricity), along with windows and doors open. I even purchased dozens of Moisture Absorber containers that have drawn out litres of water by placing them next to the various affected walls. These various tries of removing water has not worked.... until this Friday, the cupboard guys arrived again with a water meter and showed how wet the walls were, 100%. So all the repairs were done in the wrong order.

I have sent emails to Nedbank requesting that they hire a dehumidifier, as suggested by the contractor. I spoke to various claim consultants telephonically and they have stated that Nedbank does not cover the usage of a dehumidifier. After 4 months of my home being in disarray, I would like to get the damp wall problem sorted out soon. I have been patient but need to get things fixed soon. I am extremely disappointed about the refusal to sort our the damp walls by using a dehumidifier.