NEDBANK HOMEOWNERS INSURANCE -2 DAYS LATER AND NOTHING RESOLVED!!!

I logged a claim with the call centre on the 11th of December just after 4pm. We were advised by the agent that someone would assist us the next day, and someone would come out to action repairs within 24 hours. It is now 2 days later and I am still fighting to have this sorted out. Firstly the agent referred the claim to the wrong company (Glasfit). Glasfit then responded saying they would get someone who specialises in Sky lights to contact us shortly. Wow a day later and we are still waiting for them to contact us. I then phoned Glasfit Benoni yesterday afternoon around 14:45pm and left a message with Chane to get feedback as to the person who was supposed to call us whom they had referred the claim too. To date I am still waiting for Chane to return my call. I then phoned Nedbank at around 15:30 to advise we are not getting any feedback from Glasfit. They then advised me they are referring the claim to another provider who would call me back immediately. Another hour went past and still no call. I again had to phone Nedbank Homeowners insurance again yesterday afternoon at 16:30. They then gave me the guys number. I also then asked that a manager / supervisor contact me urgently to have this attended to as the service received is pathetic. Wow I am still waiting for NEDBANK to call me bac****!! NEDBANK your service to your customers is ridiculous. You take my premium every month, but the minute I need to claim, it becomes and effort for you to assist your clients..... Do I make it an effort to pay your premium???? NO!!!!! My roof is open, tomorrow rain is expected.... so Nedbank are you going to pay for the repairs for the damage that will be caused due to rain coming inside my house..... let me guess??? You will have an excuse for that one too!