Nedbank homeloans useless!

Most pathetic bank to have a homeloan with! ***** was committed 2 years ago on my husband's Nedbank account and then the *****ster committed ***** on our homeloan account,just accepting arrangements from a *****ster....we have a shared bond account for our homeloan,I was NEVER contacted regarding the arrangements eventhough I am the co-owner...they only phoned me to collect money!On the voice recordings you could hear that it was NOT my husband and a ***** case was supposed to be opened,which wasn't,I had to phone numerous times to get a case opened, needless to say,they now refuse to speak to me because I just don't give up en give the grief!At first the case was solved eventually after a year,but we still remain in arrear*****e out that the case was never solved,only closed and we have a bad credit!The case was opened again 2 months ago and STILL NO FEEDBACK!All we get is that they are still 'investigating'.Now we keep on receicing calls that the debit order doen't go off,but on the account the debit order goes off at the date supposed to, so if it doesn't reflect in our homeloan,where is the flippen money going then????NO-ONE at Nedbank homeloans can answer that question.When we phone them,the account is fine and the they phone us and the account is suddenly not fine! I am getting lawyers to solve this now and then I am going to sue Nedbank homeloans for all I can!We have bad credit because of an unsolved ***** case,we cannot do anything like buying a new car, which we need to do,thaks to this pathetic bank and Marius Fourie and Paula from HR and homeloans who is supposed to help us!!!!