Nedbank Homeloans POOR service

Herewith my complain about the very poor handling of Homeloans with regards to the settling of our bond that was settled and cancelled in the Cape Town deeds office on 7 October 2024.

The cancellation figures includes early settlement interest, additional installment and unexplained insurance premium.

Despite the above, another installment and additional interest was debited from my cheque account and bond account.

I understand the process but the consolidation should have been done the day after bond cancellation on 7 October. This is standard practice and also the same for our previous bond. (See attached proof and statement)

Nedbank Homeloans are keeping more than R100 000 of MY money which we need to live from! Now I have to use my credit card to cover living expenses!

I have an investment account with Nedbank of more than R4M. I have had such a good relationship with Nedbank up to now but it is fast turning sour. Maybe I should take my business elsewhere.

I do not accept this and consider it ******** to take my money like this. I have made numerous calls to Nedbank Homeloans pleading and begging with no help. Maybe it is time to take steps and also make a big sosial seen about this.