Nedbank Homeloans Poor Service

I am writing to express my deep frustration and disappointment with the service I have received from Nedbank Homeloans. 3 months ago, I requested that the debit order date for my homeloan payments be changed to the 25th of each month. Despite this request, the change has not been implemented.

I have been making my payments on the 25th, as requested. However, to my shock and dismay, I recently received a letter stating that my account is in arrears because payments are not being received on the 1st of every month. This is unacceptable and has caused me significant distress. I have emailed them as well regarding the reasons why my homeloan debit date ahs to be changed . My husband as been hospitalised since March and clearly Nedbank is just adding to my stress.

I am extremely angry about this situation and expect immediate rectification. Please ensure that the debit order date is changed to the 25th of each month as I initially requested and that any arrears on my account are cleared without delay.

I look forward to your prompt response and resolution of this matter