DS
Derek S
1 reviews | Active since Mar 2019
05 Mar 2019, 20:24
Nedbank Homeloans forcing client into default
Nedbank want to force a default on my R1.5m house over an 11k Overdraft arrear, which i tild them to fully deduct this monthend. For the record the homeloan is not in arrears.
They are having none of it and want the 11k in 10 days or they will trigger a default on my R1.5m house-over an 11k overdraft-which i have allowed them to deduct from my salary on 25 March? Do they have a heart?
A lady by the name Ronnel in Credit dept is sounds trigger-happy and would rather i lose my property over an 11k overdraft thank let me settle this pay day!
Despite all the high-sounding statements about how they will assist customers find their way out of temporary difficulties, it now occurs it’s just a marketing stunt.
11k O/D, fully payable by monthend, and they would rather ruin your life! Cruel
This must stop
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Replies (3)
Nedbank's replyOfficial
06 Mar 2019, 07:58Dear Derek
Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.
Kind regards
Client Service Support
Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.
Kind regards
Client Service Support
Nedbank's reply06 Mar 2019, 07:58
Official
Dear Derek
Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.
Kind regards
Client Service Support
Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.
Kind regards
Client Service Support
DS
Derek S's updateReviewer Update
06 Mar 2019, 12:55I am still waiting for a Resolution Manager to contact me.
While the excruciating wait drags on, the threats of forcing a default on us is taking its toll. My wife, a BP patient, now hospitalized. Why? We have no arrears on our homeloan. Surely would an 11k overdraft- which i said please fully deduct end of March- warrant a forced default on our R1.5m property which has no arrears? Why is Nedabank being hard-hearted, cold, inconsiderate and seem happy to cause problems to people i stead of finding a solution. I said take your money on the 25th of March but they cold-heartedly feel trigger-happy to say 10 days. What difference does 15 March make to 25 March unless if they are only happy to destroy people’s lives instead of helping build them? Dont be cruel Nedbank, work with your clients to solve issues not move around holding a default “trigger”
DS
Derek S's update06 Mar 2019, 12:55
Reviewer Update
I am still waiting for a Resolution Manager to contact me.
While the excruciating wait drags on, the threats of forcing a default on us is taking its toll. My wife, a BP patient, now hospitalized. Why? We have no arrears on our homeloan. Surely would an 11k overdraft- which i said please fully deduct end of March- warrant a forced default on our R1.5m property which has no arrears? Why is Nedabank being hard-hearted, cold, inconsiderate and seem happy to cause problems to people i stead of finding a solution. I said take your money on the 25th of March but they cold-heartedly feel trigger-happy to say 10 days. What difference does 15 March make to 25 March unless if they are only happy to destroy people’s lives instead of helping build them? Dont be cruel Nedbank, work with your clients to solve issues not move around holding a default “trigger”
DS
Derek S's updateReviewer Update
08 Mar 2019, 11:39Still anxiously waiting for Nedbank to come back to me, following telecon yesterday. sincerely hoping the bank views the situation as gravely as their customer.
In their auto message Nedbank says:
“ We at Nedbank strive to continuously provide great banking experiences”
Any human being would surely believe such a compelling proposition, unless if it is a great negation of such a firm statement. I wait and hope
DS
Derek S's update08 Mar 2019, 11:39
Reviewer Update
Still anxiously waiting for Nedbank to come back to me, following telecon yesterday. sincerely hoping the bank views the situation as gravely as their customer.
In their auto message Nedbank says:
“ We at Nedbank strive to continuously provide great banking experiences”
Any human being would surely believe such a compelling proposition, unless if it is a great negation of such a firm statement. I wait and hope