Nedbank Homeloans Double Debit

Nedbank decided to double debit my bond instalment, Immediately I called their help desk to establish the reason, was advised it's a systems error and will receive a call during the cause of the day with an update as most customers are affected. I. called the bank after lunch to follow up on the resolution, only to be told that there is no record of my initial call, agent advised they will request a refund, requested to speak to someone senior to ensure I don't not run the risk of my call not being logged, I waited for about half an hour and half until the agent decided to cut the call.

To Nedbank mistakes do happen but it would have been much better to send commication advising of the resolution to this matter , but instead you decided to ignore calls, make me wait for over an hour and a half until with no resolution.

just to let you know I was meant to travel back home today to spend Christmas with them, and also buy Christmas groceries and gifts for my family's, however Nedbank has denied me and my family Christmas.