Nedbank HomeLoans Department: Ask someone else cos we can't help you

The HomeLoans department used to be a relatively simple to deal with but recently the person I have been dealing with Jose De Matos Goncalves is to recalcitrant and that would be putting it mildly. I have requested simply to receive directly fm HomeLoans a statement reflecting my recent payments (the last 6) together with the amount that Nedbank claims is an outstanding amount (arrears) in addition to how Nedbank received at the arrears figure. Sound simple? Not if you are dealing with Jose whom I have been led to believe is a manager in the HomeLoans department. Instead Jose asked me to call the helpline - I am not an idiot - I have called them several times who then told me to call HomeLoans - so I am caught in a circle. And yet..... I am not surprised by the lousy service. This seems to be the trend nowadays. I shudder to think that people managing HomeLoans are not able to do a basic bookkeeping exercise per my request (shudddder) I mean you are holding R350 000.00 of my money, I have a right in terms of several Acts in SA to make the enquiry I did and I expect it to be fulfilled