Nedbank Homeloans Consultants - RUDE & ARROGANT Display of the Nedbank Group

I am so disappointed in Nedbank Homeloans Call Centre Department to be exact. I called in on the 07/02/2023 and was met by a very rude and obnoxious call centre agent (who's name I don't recall). A similar incident happened again this morning of today's date 17/02/2023 - certain instructions were put into place and we are met with just blatent rudeness, which includes said consultant first calling me as Mrs ... then on my first name when her voice escallated. I must admit that mine did too once she started to get rude. Apparently these calls are all recorded so I challenge Nedbank to go back and listen to these calls - I can also be called on my mobile or email to give more and further information regarding this. We have been a client of Nedbank for over 15 years - I'm thinking of changing to FNB