NH
Naasirah H
1 reviews | Active since Nov 2010
10 Nov 2020, 19:17
NEDBANK HOMELOANS - COMPLAINT
Good day,
We have a joint Bond acc at Nedbank Since last week I've been calling, emailing the Contact Centre without much joy.
I have been directed from contact Centre to homeloans The Statement is encrypted and I cannot access it to date. This has delayed our Sale of the property by a week The notice period expires 18 Nov and due to these delays of getting a latest Bond Balance statement we could not submit the Offer to Purchase.
I trust this will be escaled to Management level as I'm disappointed in the poor service level.
Regards Ms Holster ***
Helpful (0)
Replies (2)0
Replies (2)NH
Naasirah H's updateReviewer Update
11 Nov 2020, 19:13Good day,
I received an email from Celeste Stanley to which I rep****. Below email details as reference.
By midday I had not received a response. I called Ms Stanley and she rep**** she could not attend my request as she was in Training today.
Another day has lapsed with no resolution.
From: Janice Holster <***>
Date: Wed, Nov 11, 2020, 06:01
Subject: Re: FW: Complaint -Unable to open encrypted bank statements (******7
To: Stanley, C. (Celeste) <***>, Nasreen <***>, <***>
Good day Ms Stanley,
I am the joint bond account holder on this account: If you need to do authentication verification; kindly call me to do so.
Ms Naasirah Holster(previously Ortell) *** 088.Mr M Z Ortell ID; Co bond account holder *** 081
The Bond Account statement was requested as we require an Outstanding Balance for the Sale of the Property.
I have been calling your Contact Centre, and the calls are redirected and not able to get through to the correct department.
I have also emailed your Contact Centre and the Client Feedback section and been advised to call the Contact Centre which as advised above has proven futile.
The Notice for the sale of the property expires 18th November 2020, we have been inconvenienced and delayed by an entire week due to this service failure.
I would expect an extension on the Notice petiod of at least a week due to Nedbanks service failure.
I trust I will receive the Outstanding Bond Statement by 9am today so that the Seller may submit a Bond Application by today as well.
Please urgently confirm and advise advise w.r.t.the extension of the Notice period.
Please refer countless email references below just to get assistance and to date we still DO NOT have the Statement.
Re: Fwd: Nedbank Bond *** 359 834 401 {***} {***} {***} {***}
[WARNING : MESSAGE ENCRYPTED]Statement {***} {***} {***} {***}
I trust this matter will receive your urgent attention.
Regards
Ms Naasirah Holster ***
On Tue, Nov 10, 2020, 20:39 Stanley, C. (Celeste) <***> wrote:Good day Ms Holster
Kindly advise us which statement your require and for whomKindly advise what the purpose of the request is for as we have note the attachment containing the statements in not in your namethank youKind regards
I received an email from Celeste Stanley to which I rep****. Below email details as reference.
By midday I had not received a response. I called Ms Stanley and she rep**** she could not attend my request as she was in Training today.
Another day has lapsed with no resolution.
From: Janice Holster <***>
Date: Wed, Nov 11, 2020, 06:01
Subject: Re: FW: Complaint -Unable to open encrypted bank statements (******7
To: Stanley, C. (Celeste) <***>, Nasreen <***>, <***>
Good day Ms Stanley,
I am the joint bond account holder on this account: If you need to do authentication verification; kindly call me to do so.
Ms Naasirah Holster(previously Ortell) *** 088.Mr M Z Ortell ID; Co bond account holder *** 081
The Bond Account statement was requested as we require an Outstanding Balance for the Sale of the Property.
I have been calling your Contact Centre, and the calls are redirected and not able to get through to the correct department.
I have also emailed your Contact Centre and the Client Feedback section and been advised to call the Contact Centre which as advised above has proven futile.
The Notice for the sale of the property expires 18th November 2020, we have been inconvenienced and delayed by an entire week due to this service failure.
I would expect an extension on the Notice petiod of at least a week due to Nedbanks service failure.
I trust I will receive the Outstanding Bond Statement by 9am today so that the Seller may submit a Bond Application by today as well.
Please urgently confirm and advise advise w.r.t.the extension of the Notice period.
Please refer countless email references below just to get assistance and to date we still DO NOT have the Statement.
Re: Fwd: Nedbank Bond *** 359 834 401 {***} {***} {***} {***}
[WARNING : MESSAGE ENCRYPTED]Statement {***} {***} {***} {***}
I trust this matter will receive your urgent attention.
Regards
Ms Naasirah Holster ***
On Tue, Nov 10, 2020, 20:39 Stanley, C. (Celeste) <***> wrote:Good day Ms Holster
Kindly advise us which statement your require and for whomKindly advise what the purpose of the request is for as we have note the attachment containing the statements in not in your namethank youKind regards
NH
Naasirah H's update11 Nov 2020, 19:13
Reviewer Update
Good day,
I received an email from Celeste Stanley to which I rep****. Below email details as reference.
By midday I had not received a response. I called Ms Stanley and she rep**** she could not attend my request as she was in Training today.
Another day has lapsed with no resolution.
From: Janice Holster <***>
Date: Wed, Nov 11, 2020, 06:01
Subject: Re: FW: Complaint -Unable to open encrypted bank statements (******7
To: Stanley, C. (Celeste) <***>, Nasreen <***>, <***>
Good day Ms Stanley,
I am the joint bond account holder on this account: If you need to do authentication verification; kindly call me to do so.
Ms Naasirah Holster(previously Ortell) *** 088.Mr M Z Ortell ID; Co bond account holder *** 081
The Bond Account statement was requested as we require an Outstanding Balance for the Sale of the Property.
I have been calling your Contact Centre, and the calls are redirected and not able to get through to the correct department.
I have also emailed your Contact Centre and the Client Feedback section and been advised to call the Contact Centre which as advised above has proven futile.
The Notice for the sale of the property expires 18th November 2020, we have been inconvenienced and delayed by an entire week due to this service failure.
I would expect an extension on the Notice petiod of at least a week due to Nedbanks service failure.
I trust I will receive the Outstanding Bond Statement by 9am today so that the Seller may submit a Bond Application by today as well.
Please urgently confirm and advise advise w.r.t.the extension of the Notice period.
Please refer countless email references below just to get assistance and to date we still DO NOT have the Statement.
Re: Fwd: Nedbank Bond *** 359 834 401 {***} {***} {***} {***}
[WARNING : MESSAGE ENCRYPTED]Statement {***} {***} {***} {***}
I trust this matter will receive your urgent attention.
Regards
Ms Naasirah Holster ***
On Tue, Nov 10, 2020, 20:39 Stanley, C. (Celeste) <***> wrote:Good day Ms Holster
Kindly advise us which statement your require and for whomKindly advise what the purpose of the request is for as we have note the attachment containing the statements in not in your namethank youKind regards
I received an email from Celeste Stanley to which I rep****. Below email details as reference.
By midday I had not received a response. I called Ms Stanley and she rep**** she could not attend my request as she was in Training today.
Another day has lapsed with no resolution.
From: Janice Holster <***>
Date: Wed, Nov 11, 2020, 06:01
Subject: Re: FW: Complaint -Unable to open encrypted bank statements (******7
To: Stanley, C. (Celeste) <***>, Nasreen <***>, <***>
Good day Ms Stanley,
I am the joint bond account holder on this account: If you need to do authentication verification; kindly call me to do so.
Ms Naasirah Holster(previously Ortell) *** 088.Mr M Z Ortell ID; Co bond account holder *** 081
The Bond Account statement was requested as we require an Outstanding Balance for the Sale of the Property.
I have been calling your Contact Centre, and the calls are redirected and not able to get through to the correct department.
I have also emailed your Contact Centre and the Client Feedback section and been advised to call the Contact Centre which as advised above has proven futile.
The Notice for the sale of the property expires 18th November 2020, we have been inconvenienced and delayed by an entire week due to this service failure.
I would expect an extension on the Notice petiod of at least a week due to Nedbanks service failure.
I trust I will receive the Outstanding Bond Statement by 9am today so that the Seller may submit a Bond Application by today as well.
Please urgently confirm and advise advise w.r.t.the extension of the Notice period.
Please refer countless email references below just to get assistance and to date we still DO NOT have the Statement.
Re: Fwd: Nedbank Bond *** 359 834 401 {***} {***} {***} {***}
[WARNING : MESSAGE ENCRYPTED]Statement {***} {***} {***} {***}
I trust this matter will receive your urgent attention.
Regards
Ms Naasirah Holster ***
On Tue, Nov 10, 2020, 20:39 Stanley, C. (Celeste) <***> wrote:Good day Ms Holster
Kindly advise us which statement your require and for whomKindly advise what the purpose of the request is for as we have note the attachment containing the statements in not in your namethank youKind regards
NH
Naasirah H's updateReviewer Update
01 Dec 2020, 11:06NEDBANK does not care about their customers.
I have still not eceived a reply from Ms Celeste Stanley whom i have emailed 18th Nov.
I'm at my wits end as my Bond Cancellation Notice has expired by now and nobody is prepared to assist to place the Notice.
So disgusted and disappointed.
I have still not eceived a reply from Ms Celeste Stanley whom i have emailed 18th Nov.
I'm at my wits end as my Bond Cancellation Notice has expired by now and nobody is prepared to assist to place the Notice.
So disgusted and disappointed.
NH
Naasirah H's update01 Dec 2020, 11:06
Reviewer Update
NEDBANK does not care about their customers.
I have still not eceived a reply from Ms Celeste Stanley whom i have emailed 18th Nov.
I'm at my wits end as my Bond Cancellation Notice has expired by now and nobody is prepared to assist to place the Notice.
So disgusted and disappointed.
I have still not eceived a reply from Ms Celeste Stanley whom i have emailed 18th Nov.
I'm at my wits end as my Bond Cancellation Notice has expired by now and nobody is prepared to assist to place the Notice.
So disgusted and disappointed.