NEDBANK HOMELOANS CAUSING ME MARITAL PROBLEMS!!!!!

On the 13th of November 2023, my spouse received an SMS from Nedbank that the home loans account is in arrears of R53 767.21. My spouse was upset and angry as I am responsible for the bond payment, and she has questioned my integrity and honesty. I immediately contacted Nedbank and spoke to AARON with reference number: ***5. He could not give me any answers as to why this happened and placed me on hold and was checking with another department. He came back and advised that the home loan is not in arrears. I asked him several times during our interaction to please send a letter of apology and to confirm that we are not in arrears, as I am experiencing pain and suffering on my marriage as a result of miscommunication off financial information that was sent to my spouse. Nedbank does not take me seriously and up to now have received no updates or statement and very importantly the apology letter so I can mend things between my spouse and I with the proof from Nedbank. When I called in again today (20/11/2023) as things are not okay at home, an honest and polite consultant by the name of Zinhle Mpala advised that there is not information loaded under the reference number ***5. I told her thank you very much and I will now lay my complaint against Nedbank for creating stress and pain in my marriage with HELLO Peter and the banking ombudsman!