Nedbank homeloans

Nedbank Homeloan

Please respond. I have emailed as requested and got a standard response. I then managed to get through to the Call Centre after waiting 20 minutes to be told that the team leader who could answer my question had just left. They assured they would phone me the next day. (That is over a week ago)

Today I phoned again waited 15 minutes and now I am cut off before they have helped me as I have run out of airtime...so irritating.

My question is: I have been paying R175 per month for credit life insurance on my bond which to my understanding is if I die my bond would be paid off, the insurance I decided to sign up for when I took out my bond 3 years ago.

I see that every year I pay R2200 and line item says ASSURANCE which I found out is life insurance which I am already paying. So basically Nedbank sold me a product 3 years ago which Im paying for twice? how does that work?

Anyway can yo please phone me as I have tried numerous times to get hold of homeloans

*** I am not asking for a bond holiday however R2200 out of my access bond is not helpful in this tight economic time. Seriously Nedbank I'm going to have to report you to the Bank Ombudsman!