Nedbank Homeloans - 5 months and still nothing!

I have been dealing with Nedbank on an application to replace co-debtor on an existing homeloan since May, and, till this day the application has still not been reviewed. I started the process with Bronson Singh at the Sandton Branch in early May - he was nice and helpful but as soon as I submitted all my documents the application was "lost in matrix" and no one was unavailable to provide feedback on my application. I made calls and left messages at the branch for weeks on end but never returned. As a result this process dragged on for over a month before Bronson mentioned that there was an issue with a hold on my profile first that needed to be removed first.

This process carried on for another month and by this time I was getting angry with the foot dragging. Bronson was in and out of the office and there was no communication! On 2 August he came back to say that he was told that the endor*****t could only proceed if I paid an amount of R33,816 as the homeloan was over bonded and needed to be brought in balance. Mind you they only discovered this after 3.5 months of absolute frustration on my part.

I decided to pay this amount to speed things along. I called the home loans call centre to double-check this amount and guess what - I was given a completely different amount of R131, 608.54! So it went from having to pay R33,000 to R131,000!! I pointed out to the agent (Tshepiso) that I was given a different number, to which she answered that the person at the endor*****ts division gave an incorrect amount. She offered to escalate my issue to her team leader Londiwe Hadebe and I'm still waiting to hear how Nedbank is going to rectify/remedy such recklessness.

Whoever calculated the initial amount was wrong and it created an expectation on my part that once I paid R33k, it was all systems go. I even budgeted accordingly and so you can understand my anger when I was told other wise. We are about to hit October and I still don't have a contact I speak directly about my home loan. Mind you I have been client for 10 years, its really shocking you treat those loyal to you.