Nedbank Homeloans

<p>So right before Christmas as soon as my salary has been paid into my current account. My homeloan debit order was taken off of my account twice.</p> <p>So first I phoned and was told I missed a payment. Okay fair enough. So after that I went to check the latest statement I recieved on my homeloan. Which is dated on the 30th of November 2016. It shows under "arrears status" is R0.00. <br />So I phne again and a lady I speak to tels me that she agrees with me and then says I should send her an email with regards to this problem and to have the second debit order reversed. No problem I do this and was told to wait 3 days. </p> <p>After this I phone again after nothing has happened. The gentleman I speak to informs me that they are working on the problem, and I should have my money within a day or two. </p> <p>Today I phone again after nothing has happened, the lady I then speak to tells me that I missed a payment in April. </p> <p>I understand that I missed a payment, fair enough. But this happened in April, and the statement I get on the 30th of November says I am 100% up-to-date. SO WHAT IS THIS THEN? </p> <p>Why do I receive statements that are not up do date? The cheeky lady on the phone tells me that whenever I miss a payment I should let the bank no and make arrangements. I KNOW THAT!!!!!</p> <p>But I was not informed of the fact that I had apparently missed a payment. </p>