NEDBANK HOMELOAN INCOMPETANCE !!!

In mid 2023 Nedbank somehow could not find a payment I made into my bond/mortgage account. I spoke to numerous consultants. After still not getting this sorted out, Nedbank blocked my bond account for payments in and handed me over to debt collectors. I told the debt collectors that I had made a payments which weren't showing with Nedbank and that I refuse to deal with them. I also pleaded with them to get my account open to further payments. Meri-Louise from the collectors confirmed these two points: 1) My account should never have been handed to them in the first instance, and 2) My account should NEVER be closed to payments in from anyone, especially me. This madness and absolute incompetence (Gift Malebe, Martha and Co at Nedbank) went on for months, of which I have tons of call reference numbers, names, dates etc relating to the attempted resolve. Eventually in October, after a 41 minute 3-way conversation with Nedbank bonds, the Meyerton Nedbank branch manager and myself, my account was opened and I was promised that the debt collection finance charges would be removed from my next statement. This never happened. All the while, I was getting hounded still by call-centre debt collectors from Nedbank, sometimes numerous times per day. After a further e-mail and many calls to Martha Mahlane, head of collections Nedbank and Beverley Moodley (consumer Collections dept) NONE of the debit finance charges have been removed. Beverley and I were NOT even responded to by Martha Mahlane, the actual authority who acknowledged Nedbank's errors. Today still, I get numerous calls, even at night about arrears that should have been cleared, but the charges have also not been cleared. Total *******ly charged debt finance charges amount to: R8268-57. Remove those figures from my account, and there is no need for anyone to get upset and make a call, but here we are! I have nearly paid this bond account off entirely back in 2008 and used access funds again. I normally paid in excess of what was required and never had issues from Nedbank until last year. This is absolute harassment, ******* actions and disgraceful customer service, with absolutely ZERO recourse for the client - Me, since I have patiently tried with them and got **** and cheated in the process!!!!!!!! I am also logging a dispute with the Ambudsman regarding this matter. Anyone dealing with Nedbank Homeloans should think twice before taking a mortgage with them in my personal experience!!!