Nedbank homeloan

We settled our home loan with Nedbank on the 24th of May and requested them to close the account and give us our title deed. We then made follow up via email after getting no response from my request and the email Our account is still not closed and money is also being deducted after requesting that this be closed They now appointed lawyers from Joburg to deal with the title deeds whilst I stay in Rustenburg which now have financial implications for us When questioned about this the decision of appointing the lawyers from Joburg we were then told to appoint our own lawyers which we found to be bit odd We requested to be refunded the money which was ********ly deducted and we are still being send from pillar to post by these inexperienced consultants and extremely unprofessional in how they are dealing with this issue