Nedbank Homeloan department is useless

I have never in my live received such poor service from a bank. I pay my bond every month and when I request a review on my interest rate or an extra bond on my property to do debt consolidation, no one is able to assist you. I spoke to someone last week Tuesday that promised me assistance, and I have been phoning back every day with no assistance. I think I am moving my bond to a different bank like Capitec that gives service with a smile