Nedbank Homeloan Debit Order Not Allocated To Homeloan Account

Nedbank Homeloans failed to collect their debit order from my Standard Bank cheque account on 30 Sept.

I called them on 1 Oct to find out what had happened and if should make a manual payment. The agent told me not to make a manual payment because Nedbank was having an issue with Debicheck affecting many customers, and they would represent the debit orders once the issue was resolved.

On 3 Oct Nedbank collected my homeloan installment successfully from my Standard Bank cheque account. The money has gone off my Standard Bank account, however 4 days later it is still not reflecting in my Nedbank homeloan account.

Standard Bank say there is nothing they can do once the money has left the Standard Bank account.

The problem is on the Nedbank side, ie Nedbank has not allocated the funds to my homeloan.

Despite Nedbank knowing they have this issue and its affecting many customers, they still continue to send me threatening smses saying my homeloan in arrears and I must pay,

THIS IS PATHETIC CUSTOMER SERVICE NEDBANK. GET YOUR SYSTEMS SORTED OUT PLEASE AND ALLOCATE MY PAYMENT TO MY HOMELOAN