Nedbank Homeloan Customer Care

<p>Took out home loan with Nedbank in 2001 over a 20 year term will end 2021</p> <p>Took out further amount on the Bond in 2005 will end 2025</p> <p>Our Bond has an excess which allows us to pay in extra money which is ours to use when we need, thus the repayment on the registered amount stays the same.</p> <p>In 2014 we took out money from our excess which is extra money we had saved, the amount taken out was paid back within a month.</p> <p>We wanted to have a further loan taken on our Bond 16 November 2016 (2005).</p> <p>When i enquired with the bank my remaining period of the loan, i was informed that my Bond will end in 2034.</p> <p>If the loan was registered in 2005, then 20 years later should be 2025, how can Nedbank where we saved our money which we took out extend the period to 2034.</p> <p>We have been trying to get information regarding this however there is no one able to assist, you either speak to someone in Sales or someone in Homeloans but they cannot explain.</p> <p>We went to Nedbank branch and was told only Homeloan Customer care can assist.</p> <p>My advice to anyone wanting to take a Home Loan with Nedbank is, 'MAKE THINGS HAPPEN' and go to First National Bank or Absa, or Standard Bank.</p> <p>Nedbank is the worse bank by far.</p> <p>We hope that Nedbank takes this complaint serious and gets the qualified competent person to contact me to sort out this matter urgently.</p>