Nedbank Homeloan Aftersales (lack of) Service

<p>Yesterday I went into the Benmore branch to transfer funds from my homeloan account (funds in advance) to my external bank account. I was told that I would have access to ALL additional funds which are placed into my bond account. When I asked for my available balance, it was 33% lower than what it should be. I asked for a full printout of my transactions since inception and I was able to verify that my available funds have 'gone missing'. When I asked the cashier at the enquiries desk why this was like this, her response was for me to call the call centre. This in itself was unacceptable.</p> <p>I asked for some funds to be transferred to my external account and she assured me that it would be done. In addition to this she set up an online profile for me so that I could make these transfers from the comfort of my home.</p> <p>It turns out that the transfer was NOT done. Moreover, there is no transactinal capability on my online profile.</p> <p>When I called your useless call centre (which took over 5 minutes to get through to) and spoke to a home loans specialist, she explained that she couldnt help me and needed someone from her specialist desk to assist. She transferred me through but after another 6 minutes of waiting the call cut. I could not get through to anyone the whole of yesterday.</p> <p> </p> <p>What is the point of having a branch and having people queue for ages if your staff are unable to provide basic answers on simple banking related queries? What is the point of having a support centre if they can not provide support.</p> <p> </p> <p>I work not only in banking, but in property finance and I feel that Nedbank are taking the **** here. I want an immediate response to my queries. Most importantly I want someone to explain to me how my available balance on my bond is over R20,000 less than what it should be. This is basic grade 5 maths, it should not need an explanation, but I will indulge you guys and give you a chance.</p> <p> </p> <p> </p>