Nedbank - Home Vision

Afternoon, 3 years ago, we bought a house. Our home from Nedbank, they offered us the moon and stars, in order to get our business. We have never defaulted, and have never been in arrears with Nedbank. We registered our house at a higher bond, than the purchase price, (we were told we can access this at anytime, when we need to). Now that we need to obtain this money, we get told no.. Admittedly we have skipped payments on "other" accounts, but no Judgements, no Debt Review, No Administration is on our name. But due to this, and keeping in mind WE ARE NOT IN ARREARS with ANY Nedbank account, we are not able to access our own money, that we have already paid registration costs for. We have solid proof for what we need, and now Nedbank refuses to assist. Yes, we have contacted them, Yes we did go to their complaint route. But all a dead end. I wouldn't say never deal with Nedbank, just take your own recordings when dealing with them. The old term paper trail....