NEDBANK HOME OWNERS INSURANCE - TERRIBLE SERVICE

Honestly I would even give a zero star on this review. For the last two months I have been trying to process claims on my Nedbank Home Owners Insurance that I have paid premiums over R1000 each month for the last thirteeen years. I have encountered and still being met with many frustrations including:

- Difficulty in getting to the the right person to attend to calls - Assessors that do not even respond when you call them or send them messages - Claim being rejected without proper explanation (roof repairs) - Claims not being attended with the urgency it requires. Now I am waiting for feedback on a claim I put on a damaged sliding door frame and cracked window due to storms for more than a week and with the severe storms lately as a single mother I am always anxious when it start storming. Me and my kids are in danger. - I have asked one of the assessors to send me report after she told me they would not be approving the roof repairs. This is after she came to my house after several unanswered messages and calls to her to come for an assessment. She claims she was sick for days. Should this turn out to be my problem as I need a service from Nedbank not excuses from their suppliers? I asked her for a formal report as I want to go to the Ombudsman to escalate this matter but after two weeks am still waiting for the report and she is not answering my calls or messages. To be honest even when she came she seemed very inexperienced as she was not sure what to do and what to look for. - I have been promised call backs but no one is coming back to me

Overall I have had a very frustrating, very inconvenient and dissappointing service from Nedbank Insurance and to think I have paid my premiums for 13 years without a claim I feel so gutted and on the other hand since I am still paying the bond the house still belongs to the bank I would think it would be in their best interest to fix it.

Please assist