Nedbank Home owners insurance is such a waste, think twice before taking Insurance with them!!!

Nedbank home owners insurance , I put through a claim on behalf of my dad for damages on a burst water pipe in April, Guess what? it hasn't even been resolved yet!!!, I had made numerous calls , like about 10, each one varying from 10 mins to about 26 mins, and still no luck, eventually I called the complaint's dept as I wrote a formal complaint to email, Shocking!!! There don't even know their own email address for complaints, both times i called to get the email address , both times emails bounced back eventually on the 3rd attempt spoke to a lady in the complaints dept, she logged the complaint via telephone and said there will get back to me within 24 hours, and you guessed it, NO one called yet, I am really tired of going back and forth, their service delivery SUCKS!!!!, I am a tariff specialist for a big clothing retailer, and for us costumer service is a priority, certainly this is not the case for Nedbank, right now you should want to value your costumers/clients , I have a car insurance with them, I think I need to change, I can’t deal with a company that doesn't value and appreciate their clients, If this was Alexandra Forbes , there with have been on the ball, "Nedbank it’s a service that you'll provide which we pay every month , why should we beg when a claim needs to be attended to?