Nedbank Home Owners Insurance disgusting!

I have been appalled by Nedbank Homeowners Insurance’s sheer incompetence which has been compounded by their partnership with FOGI who, in my opinion, subcontracts plumbing work to clueless Plumbers whose workmanship leaves a lot to be desired

On the 13th of June 2020 my solar geyser equipment burst, and I informed my insurer Nedbank the same day. Working through FOGI, Nedbank sent some plumbers who came through to my place and did some assessments, took some pictures and went away. A few days later I received an SMS saying that my claim was closed but the faulty equipment still wasn’t fixed.

After some painful follow up Nedbank sent through the same plumbers (same company but different team) who came and installed the wrong equipment and left the water pipes not covered although they could see that the pipes they were meant to replace were nicely covered and insulated.

After following up with the Plumbers I was forwarded some email communication between the Plumbers and FOGI in which FOGI is accusing the plumbers of installing the wrong equipment and questioning the Plumbers’ technical s****s. In the same email FOGI makes it clear that they are unwilling to pay for the plumbers’ incompetency while the Plumbers are also fighting from their side. I have written to both FOGI and Plumbing Experts and they simply ignored my email

In the middle of all of this, 51 days later, my claim is still not resolved. I am still sitting with the wrong equipment on my roof and despite calling Nedbank numerous times, nothing has been done to rectify the matter. Every time I call Nedbank I speak to a different Call Centre Agent who promises to get a “senior” person to call me back and nothing happens.

This is beyond disgusting!