NEDBANK HOME OWNERS COVER IS A WASTE OF TIME - PATHETIC CUSTOMER SERVICE

After numerous calls to Nedbank Home Owners Cover Call centre my query has been resolved by them cancelling the policy without our consent even though it was a error on their side due to some system issue. So i would like everyone to reconsider and relook at the service Nedbank provides especially the feedback as their consultants must be trained to lie to customers even though they say these call are recorded that means nothing too them. long story short I requested to claim to be processed on to be advised I missed payments for May and June 2021, I said thats impossible as the payment should come off with my bond payment and my bond has been paid and if i did miss these payment why was i not notified via email, sms or called, neither of this was done. they then said they will escalate and get a manager to contact me this is from the 27 May 2021 to date no manager by the name Faeze or Gary Ndlovu has contact me however I was left holding for almost 57mins as Gary was first on lunch and his watsapp was offline then Gary's colleague sent a message to the agent I was on the call with to say they in a meeting how miraculous is this any way Gary still has not contact me. My husband then gets a call saying its not 2 months missed payments however 6 months missed payment as they can see the payment came off 28/11/2020 via our bond however they cannot say why it stopped and still no answer as to why we were not notified. He then agrees to pay for the 6 months which is R3047 which is now inconveniencing my family due to Nedbanks negligence anyway we agreed and received the confirmation the forced payment will take place ***1 the evening. Later the same even we received a SMS to say our policy is cancelled keeping in mind we gave the go ahead for the forced payment which was not our error but need our claim to be proceed and also our property build to be insured but now they cancel without any request from the client and makes it seem as our fault. How frustrating dealing with an unprofessional instuttion where there is no complaints process where you speak to one dedicated complaints liason officer or consulant however you need to keep calling the call centre stating your query over and over and yet getting no call resolution at the end of the call and just what they are trained to say we have escalated it and a manager will call you back. WHAT A LIE NEDBANK. I have all the recorded calls as I made sure i call from a recorded line so that I can load these calls to social media and prove how these agents lie by giving incorrect managers names and email address and proof the email bounces back.

If I can safe guard anyone else from going through this frustrating rather do some research before settling with anything from Nedbank as the customer service delivery is putrid.

they dont even reply to complaints via these platforms as this is the second complaint and to date nobody has responded which is completing fine as this more for making awareness of the services these companies provided after been loyal customers.

NEDBANK HOME OWNERS COVER IS A WASTE OF TIME