NEDBANK HOME LOANS WORST RESPONSE RATE EVER

6 Emails, about 11 phonecalls, 7 weeks later after I requested and gave approval for my home bond to be restructured STILL NO feedback from Nedbank Home Loans Collections/Restructuring Department. I am forced to pay another installment, cutting off my livelyhood for another month. Today the interest rate was increased AGAIN. You honestly do not care for your customers.