Nedbank home loans - without prejudice

I had a bond with Nedbank and was due for cancellation. It took me the best of 18 months to get any response only after raising many complaints. Eventualy a peraon by the name of Emmeline Delport reaponded. Prior to this reaponse, I was pushed from pillar to post and this frustrated me and cost me many delays. E. Delport evenfually responded and assusted and was advised via email that I owed R0.00 and all was in order and that I should contact theor assisgned attorneya to do the cancellation and forward the title deeds. This was done eventually. When I proceeded with the transfer of the deeds, we found iut that Nedbank had an intersict of which I was never informed of nor notified. This has cost me immensely as I now have to pay their attorneys fees R4600 to remove this interdict yet I was told that there was no outstanding amount for something that I am not aware of. I emailed Emmeline Delport and was ignored by her and then received a call from a Dion of Nedbank who called me and said that he would get back to me. I have had no response yet amd yet time is of the essence to us It seems to be the norm that Nedbank have a tendency to pass the buck around and not have any respect the urgency and enquiries of clients. I am now out of pocket for this amount and yet I was always advised of outstanding balances of which this R4600 was never corresponded nor mentiined to me.