Nedbank Home Loans - Poor Service Delivery

On my Home Loans Account I had a "flag" that my property was on the market, Nedbank charged an early cancellation fee. After several emails, that was finally resolved. An incorrect balance was sent to the Attorneys for settlement, still struggling to get an update, more that 21 business days passed with no reply from Nedbank. Nedbank got their money, now they don't care anymore.