Nedbank Home Loans House of Horrors

I am a long-standing Nedbank client with a Home Loan.My home Loan is paid by debit order on the 15 of each month.Unfortunately in December there was a mixup at my bank and the bond account was not paid ( I was out of the country during the period up to 12 th Han 2019).On my pay date of 15 th Jan; Nedbank Home Loans double debited my current account for the December missed payment without first : I.Alerting me that I had missed a payment ( December) II.Informing that they would deduct a double installment. It is standard procedure for a service provider to to alert a client if there is a problem with an authorized payment.Most service providers alert their clients if such an event occurs and engage them on how best to settle the missed payment. In this case Nedbank Home Loans did neither and now I find my self unable to meet some of my financial obligations due to this double debit. I have spent an inordinate amount of time engaging their Callcentre in a bid to make an arrangement to settle this matter so as to avoid suffering financial hardship due to the financial shortfall as a result of their double debit.I have had a horrifying experience which I cannot wish on my worst enemy.The CallCentre experience is a nightmare where you are put on hold and the cut off and have te redial several times.Eventually who you are put through to a ‘ consultant ‘ and explain your painful predicament, they brush you off and say too bad the bank can’t help you.You are told you should have made an arrangement before the 15 th of Jan in order to avoid the double debit. When you explain that the bank didn’t alert you of a missed payment and the forthcoming double debit ;you are just told that just accept it and they are not prepared to assist. I am now at my wits end after receiving such a dismissive attitude from this financial institution, no one has been willing to listen and understand my plight in spite of my willingness to co operate and come to some form of mutual arrangement to settle this matter. I am of the view that I would not recommend this financial institution to anyone due to their very poor customer care and uncaring attitude.