Nedbank Home Loans - Dont do it, they dont care! ( A next day, next day, next day.............. story)

<p>After being a business and personal client of Nedbank for numerous years i have decided that i will move my accounts as well as my financing after the raw deal and absolutle discraful service i have received from representatives/Staff of Nedbank. I app**** to refinance a property which is currently financed with Nedbank. The reason for refinancing was to purchase a vacant piece of land from the capital and build a new house for me and my family. I submitted the application for refinance at my local branch on the 26th Of June 2017. After making a complete fool of myself calling, texting and emailing the staff member ,who helped me, for almost three and half weeks to enquire about the status of the application i received multipile excuses and empty promises (next day, next day...). I then ,eventually, received a sms stating that my application was received ( +3 weeks after i submitted it to the staff member). I was so frustrated and decided to phone the home loans call centre. They in turn advise that they have in fact only received the application on the day that i got the sms and that i should log a complaint towards the staff member and branch for the inexcusably delay. I logged a compliant and received a refrence number. The following day i managed to get hold of the resolutions manager handling my case and she assured me that she would call me at 15h00 to report back on the outcome of the application. She did phone back at 15h00 and advised there was an error with the staff member's(who helped me initially ) submitted documentation so yet again i was promised a phone call the following day at 10h00. Next day no call at 10h00, so i called the resolutions manager. When i managed to get hold of the resolutions manager i was told that the application was declined and she doesnt know why and she is waiting to hear from the staff member (who initally helped me.......good luck on hearing from her anytime soon) because the outcome and paperwork was sent to the staff member. In the end off it i just decided that being a client to a bank who takes + 3 weeks to tell you that a refinance application has been declined and not knowing for what reason is not on!!! I have contacted mutlipile other banks and financing institutions and they have already come back to me(wow within a hour). Thank you Nedbank for opening my eyes that you dont care about the little guy!!!!</p>