Nedbank Home Loans department staff incompetency

Nedbank Home Loans department is useless, the call centre staff just don't even know what it is that they are doing. I was given an email *** to use and nothing happened then I call then I'm told it's *** ,don't get me started to the consultants who will take you from pillar to post because they have contradicting information, today alone I have spoke to four(4) agents who just transfer you when they not sure how to assist. My experience with Nedbank has been the worst ever, I would change institutions in a heartbeat if I could. How do you deduct an account of the same bond number twice(debit and stop order) then take more than a week to refund. Thereafter struggle to assist a client cancel the debit order for more than a week? Are you running a sphaza?