Nedbank home loans department is the worst ever! I have never in my life come across such an *********** department. Hate this bank!

I have been trying for months to get the correct banking details by which to put more money on my bond but this bank clearly does not want me to pay them more money. They are making my life so difficult. All I need is the banking details to add as a beneficiary to my current account and I am being told to open a Nedbank current account. I will NEVER do that. Not after this terrible service I have been receiving so far. Then they give me a second option but when I tell them the branch name is not available, they resend me the same information as was in the previous 100 emails. I am so frustrated. Is the staff there competent in their work????