Nedbank Home Loans Collection Department Double Billing

Nedbank Home Loans Collection Department. Made payments arrangements in my account without my consent. I called in to rectify the error with Beverly Moodley and new payment arrangements were made ontop of the first arrangements made on my behalf. This excluding all the interests that were debited.

I called and no one took accountability and instead I was told to speak to complaints as the arrangements were finalized.

From the year 2020 I have never missed a payment on my home loan and one month of unintentionally missing a payment Nedbank does as they please in my account without any care of my livelihood.

Please rectify my account so I can make plans to move to a warmer home.

They have no care, no ampathy for their loyal clients.