Nedbank Home Loans are disgustingly ***********

I have been trying to switch over my home loan debit order from Nedbank to Capitec for over a month now and I am been taken from pillar to post. Today I was on a 30 minute call with an call center agent and I still have not been helped. Nedbank is refusing to move over my debit order to Capitec for no apparent reason.

Last month I had to pay the home loan double as the debit order at Nedbank bounced due to insufficient funds in the account, as such, I paid it from Capitec as well as the funds that were on my Nedbank account. No arrangement to reverse the second payment was even made with me.

I am disgusted and total appalled by their behaviour and conduct. This is the last straw, I am closing my accounts with them all together. Sies!