Nedbank Home loans application unsuccessful

I am currently in the final stages of concluding my divorce, settlement letter signed by me and my ex husband and our lawyers and family advocate. It has been concluded in terms of how we are slitting our assets since it was a COP marriage. I have contacted Nedbank to ask for removal of my spouse on our joint home loan, i filled in the application as requested on line and i was in touch with a Consultant who was assigned to my request. The Application was unsuccessful due to me not producing a divorce decree.

How can a customer during this time be held countable for not having a divorce decree, my divorce was concluded by end of February with the lawyers, the only item left was to apply for the court date and Covid-19 happened and our lives are meant to be placed on hold because the bank has unrealistic requirements which can not be changed to accommodate a current situation or state of disaster. I provided supporting documents, signed settlement letter by both lawyers and both parties. It was indeed an uncontested divorce. Who knows when ill be able to get a divorce decree and let alone a court date under these current situation.

Banks are here to serve their customers, i am very disappointed with Nedbank, divorce matters should be held differently and yes there should be procedures and protocols to follow. Times have changed especially now with Covid-19, i am definitely changing home loan account to another bank with will definitely serve my needs.