Nedbank Home Loans and Insurance claim no C***

Nedbank Homeloan Insurance does not even deserve a star.

My house in east London was broken into in Early August. The copper piping ******* gained entry into the roof of the house. and managed to damage the roof tiles, Solar geyser, ceiling boards, alarm system and water pipes as well as taps. My case was the assigned to a Zanele Mvundla. needless to say is that she has been useless from day 1, continously not providing any feedback for me, ignoring my emails as well as calls when she is away. Needless to say she finally picked up my calls in the past 2 weeks ( 3 months afetr the claim was lodged and the house roof remained open) and told me telephonically that the claim will be rejected because no one was using the house as a primary residence. Mind you I had reported to Nedbank attorneys that I was moving to Cpt, and the house would be put on the market with someone watching over it during this time.

I have since requested that she furnish me with a formal letter to this effect and have written 2 emails -which she has ignored.

Nedbank Home Insurance is the worst. Zanele Mvundla is by far the worst Customer At Customer service. Her no is ***.

I would never recommend Nedbank Home Loans nor Home Insurance to anyone in the near future.