NEDBANK HOME LOANS

Nedbank has subsequently informed me, 2 weeks after my Home Loan was debited from my account that they have not received payment to date. We have, however, emailed through a statement confirming that the transaction was successful. They will now be proceeding with a double debit order at the end of the month. Further to this, after numerous attempts to resolve this, in person and telephonically...it was suggested to me by one of Nedbanks Consultants that this needs to be resolved, in my personal capacity, by use of an attorney. I still remain in a very precarious position with no communication from Nedbank. UNACCEPTABLE!!!