Nedbank home loans

I am very angry and disappointed with Nedbank, I have call to apply for a relieve as there is uncer*****y with covid 19, as most of the employers says no work no pay, I have ask for a relieve for my bond, with my biggest surprise am toss from pillar to post, requesting letters from HR, of which not possible as they have shut down already, Georgina one of the consultants that I spoke to was no help at all, yet they say they have join standard bank and giving financial relieve, all this is a lie