NP
Nthabiseng P

1 reviews | Active since Jul 2016

28 Jul 2016, 06:05

Nedbank Home Loans

<p>I am completely disappointed in Nedbank Home Loans Division... My Husband and I recieved an approval from Nedbank on a home loan next thing we notified that the application has been terminated.</p> <p>We then call in to get more clarity and a reason why, with no success nothing specific was addressed all we got was there are "tiggers" what are those tiggers? the bank cant tell us. I then email the HL divison </p> <p>"Section F – Point 4 specifically indicates that the quotation is conditional on the bank's compliance with its obligations in terms of section 81 of the National Credit Act, 2005, and further to a verification process that includes, but is not limited to, the Client’s income and employment being authenticated by Nedbank.</p> <p> </p> <p>The home loan application with case number ********** 9 has triggered a number of risk concerns during the verification process and consequently cannot proceed."</p> <p> </p> <p>I feel that we recieved unfair treatment from Nedbank and if the reason was verification , if employment couldnt be confirm wasnt Nedbank suppose to get back to us as clients and maybe request further confirmation e.g a letter from the employer or any supporting documents? instead of terminating our application immediately, couldnt they investigate in that matter because all documentation given to Nedbank was declared to be true and correct.</p> <p> </p> <p>Nedbank should have notified was of the issue they experienced while doing their verifications before terminating our application. That was unfair</p> <p>This is very dissapointing that when we want an explaination we cant get by according to the email recieved Client’s income and employment being authenticated by Nedbank was the reason and this could have been avoided by verifying this matter.</p>

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Replies (1)
Nedbank
Nedbank's reply28 Jul 2016, 06:10
Official

Dear Nthabiseng,

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team