Nedbank Home loan department fix the mess you have made of my credit profile.

I have never been this angry with a SP and the incomitance of their consultance as I am at this very moment with your Home loan consultants that are not able to advise their costumers correctly... on the 27th of September I called through to request that our debit order for our home loan be moved to the 1st as the company I work for has decided to move the salary dates, I spoke to a female consultancy whom I asked if this would affect my account in any and was advised that this would not affect as the debit for the month had just been done and the change was for the next month and would fall into place. NOW THIS WAS NOT THE CASE!!!! they have now listed us as having not paid the bond for the month of October yet the debit ran successfully on the 1st now I would like someone to let me know what the hell they are up to and why they are messing with our credit profile over their own incomitance. the move from the 25th to the 1st of debit order now you mark our payment as not having been gone through and send us emails and text massages as is we have now made sure that the funds are there and that the bond is paid.

FIX THIS NOW... As much as I have had most of my life financed by you and never had your MFC division destroy my credit profile for the same change as they seem to know what they are doing. I advise that you have their staff train yours as it seems you do not have your customer's interest at heart.