Nedbank home loan bondability insurance debited incorrect amount R230,98,68 instead of R9755 nedbank has not resolved the matter

Nedbank insurance for home loan bondability my annual premium was increasing nedbank insurance was contacted via email and phone, as per the agreement of R9755 will be debited on 5th May 2025 per annum , when I logged in 6 may 2025 to my surprise nedbank insurance debited my home loan account R23098.68 instead of R9755, I have proof of email paper trail that I did not authorize or signed any quotation for R23098.68. But nedbank insurance just debited my loan account.

I have emailed and called nedbank insurance regarding this, still waiting for feedback when will nedbank insurance credit back my homeloan account. I am not able to afford the monthly additional premium of R2000

I had bondability insurance since inception of 2007.

Nedbank insurance has caused significant stress, I need this to be resolved asap nedbank insurance has to credit back homeloan account with out any further delays.

Policy number ***

I need urgent clarification regarding this matter