NEDBANK home loan and Insurance department is a DISASTER!!!!!!

<p>We (me and my husband) bought a house and we were financed through Nedbank, all went smoothly everything was great. until recently... Nedbank took out insurance on our behalf even after saying “no” we have our own insurance, I filled out forms sent through the proof of residence and all the forms, I confirmed everything was in order and I should receive my refund in +- 5 days... (still nothing but that a story for another day. Today I get a email stating</p> <p>“ Dear Mr & Ms **** please send a policy schedule that belongs to Mrs Hadebe *** *** using “my” policy number.”</p> <p> </p> <p>I have been on the phone trying to get hold of Nedbank insurance and the home loan department, yet no answer, I have emailed the customer services to contact me and once again... nothing has happened.</p> <p>I honestly don’t understand how Nedbank is still in business if they can’t even uphold to refunding people, sends people **** emails like this... No this is ridiculous!!!!!! Shame on you Nedban****!!</p> <p> </p> <p>Nedbank you need to get your admin, employees and money in order this is not acceptable and I will encourage everyone I know and meet (and trust me, you will feel it) to avoid Nedbank. Nedbank is not professional and you have no idea what is going on!!!!!!</p>