Nedbank Home Loan

Greetings

Hope all is well on your side this morning.

Hello Peter we need your assistance please with our Nedbank home loan account.

Bond Account Number - ***. Please note that currently I am the only currently I am the only person working. My husband is an events coordinator, and they haven't return back to work as yet, so this means no work no pay. On the 9 November 2020, we send through an updated letter from Decor D Zign to Nedbank informing them about our situation regarding our bond for this month, how ever we also stipulated in the e-mail to the Moratorium department that I can afford to pay the R 1750.00 for the next three months that will be for November, December and January 2021, I have also include to them my latest three month bank statements that can show that currently I will not be able to pay the full bond installment.

We have been trying to get assistance from Nedbank since the 09 November to confirm if our request has been approve, I have been phoning them every day and every day is the same story they are working on it feedback will be given before close of Business, today is the 24 November 2020, my debit order date is set for the 25 November 2020, I phoned in the morning again and asked if it's possible to stop the debit order and I can arrange internet transfer for the amount of R 1750.00 cause the funds will not be sufficient in my account only to find out that it's not possible and this is since I have been enquiry since last week, and was inform that there will be enough time to get this request sorted out. You can go and listen to all our calls pleating with Nedbank.

When I asked if I could speak to a manager this morning I was told that the manager is in meeting and this is now since Monday that this manager is in meetings and that the manager will call my back.

If we listen to the Nedbank telephone prompts they are there to assist us in any way. But this is not service at all.

Kind Regards