Nedbank Home Loan

I am a Nedbank customer.<br> I closed my other bank accounts and put everything at Nedbank as they had given me a good rate on a home loan in 2***.<br> I have recently sold my property and now applying for a new home loan. All the banks have come back to my bond originator except my personal bank Nedbank.<br> Their reason is they can not read the asking amount on the Offer to Purchase. All the other banks can read except Nedbank.<br> My offer to purchase expires 3 September 2015 and will have no choice but to go with another bank that has approved me.