Nedbank Home Insurance - Worst Insurers

At the beginning of March we had lightning damage to our fence, alarm and gate motor. We fortunately got out own service providers to fix all of the above and did not rely on Nedbank service providers to repair the damage. Had we done this we would still be without any security, without an electric fence, gate motor and alarm. The claim was sent in straight after the incident with all quotes and documentation, also informing Nedbank that all the damaged parts were on site for inspection. After not getting any response whatsoever from the first email (just an electronic acknowledgement) the claim was emailed to them twenty (20) times. The only response was the electronic acknowledgement. Eventually, after trying to phone them and being cut off numerous times or the phone just ringing, there was success and someone actually picked up the call yesterday (27th March). He promised to send an assessor out who would phone and make an appointment. What does he do? Sends the claim to a contractor who then says a technician will contact us. After phoning this contractor 15 times during the day, at 16:30 they finally inform us that they have sent it back to Nedbank as they are contractors and not assessors. What shocking service. If Nedbank had handled the repairs we would have been without any security at our home for who knows how long. Not acceptable. We have paid the service providers and therefore need the refund for the repairs as we are now out of pocket. This was indicated when the claim was lodged. Nedbank just simply ignored the claim and did absolutely nothing. This is appalling service when we pay insurance premiums each month on time. How can it take three weeks to process a claim and appoint an assessor when all the documentation is emailed through? It wastes endless time, not to mention airtime, trying to phone them as you are kept on the line for at least 30 minutes each time and mostly cut off after holding on. Most inefficient insurers and totally unresponsive. The claim is just simply ignored until you call them. This is not the first time that we have had this experience. Each claim we have had with Nedbank is the same procedure. Same inefficient and non-caring service and prolonging the claim as long as possible. The total disregard for emails, lack of respect and not bothering to even process the claim is just not acceptable.