Nedbank Home Insurance terrible service and not paying

<p>I have an home onwers insurance with Nedbank and logged a claim for damage to my pool on the 8th Sep. They sent someone to access the pool. As yet Nedbank has not called me, so i phoned them on the 12th Sep. They transfered me to Nancy in the claims department who said the claim had been declined and that she would email me information and contact details of someone to dispute the assessment. Uptil now no email. Also when i took out the insurance i renovated my house and an assessor came out to my house to do an evaluation and said verything seems in order and now when it's time to claim they give you the finger.</p>