Nedbank Home Insurance - terrible assessor service

Item: Nedbank
Rating: 2
Author: Patrick G

NEDBANK HOME INSURANCE: Having reported our claim to Nedbank in December last year (2015) it was then handed over to OESCHGER ENTERPRISES which have still not sorted this claim out. Since then we have suffered further damage and still do not seem any closer to sorting this claim out. I would suggest that if Nedbank refers OESCHGER ENTERPRISES that you kindly refuse and request another loss adjuster / inspector to handle this for you.

Helpful (0)

Replies (3)

Patrick G's updateReviewer Update

23 May 2016, 10:09

Since the above, Nedbank sent out a new Repair/service/Estimator. The update estimate was sent to Nedbank (OVER 3 Weeks ago) and I am still awaiting a reply/response.

Patrick G's update23 May 2016, 10:09

Reviewer Update

Since the above, Nedbank sent out a new Repair/service/Estimator. The update estimate was sent to Nedbank (OVER 3 Weeks ago) and I am still awaiting a reply/response.

Nedbank's replyOfficial

23 May 2016, 10:25

Dear Mr Gurney,

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

Nedbank's reply23 May 2016, 10:25

Official

Dear Mr Gurney,

Kind regards

Client Experience Team

Patrick G's updateReviewer Update

23 May 2016, 10:45

Noting my frustration is a waste one thing, but to ensure Great banking"- actual results are required.

Patrick G's update23 May 2016, 10:45

Reviewer Update

Noting my frustration is a waste one thing, but to ensure Great banking"- actual results are required.