Nedbank home insurance not for its people!

I am disappointed by the treatment and attitude of nedbank home insurance towards its clientele. I have submitted a claim for hail damage on the 27/03/2020, I understood at the time we were on hard lock down.

We did what was asked from them to asses the damage virtually and I spent my own money which was said it will be reimbursed so long as I don't exceed the limit they have stipulated, I did exactly that and had to (diy) so that at least I could put my family in some sort of comfort and prevent further damage to the property.

To this day no assessor has come through to the property but they were ready to settle for a small amount that would never cover the cost of the damage! Mind you including the reimbur*****t on that amount, I felt so offended by the insurer I have spent days to partially fix what was damaged.

I declined their offer and I have submitted quotations of other service providers since maybe they were overwhelmed by the the number of claims they had. I was an understanding client but I cannot take this anymore.

The lack of follow up by the instituted and passing the buck between staff is so disappointing and unprofessional I have subscribed with this insurer for more 6 years now, it is disappointing the treatment and lack of service I got from them.

3months already passed since I submitted the claim at least reimburse me or send your assessor to check the damage caused by the storm. I have been more than co-operative to this people and I am still living in a compromised property while I am still paying my premiums of which I have never skipped. I deserve and demand better treatment from you and want this matter settled I have been patient it's enough! And I want my money back. You never even considered the labour spent on fixing some of the damage! Shame on you. In fact you want to exploit the s**** I have that's why you want to under pay me. I demand this matter to be resolved asap.